🛡️ Product Warranty

2. Claiming a Warranty

If your product has developed a fault and you need to make a warranty claim, please follow the steps below:

• E-Mail aftercare@fortiseyewear.co.uk with:
  • Product Name or SKU
  • A brief description of the fault
  • Clear photos showing the issue
• Our technician will assess your claim and respond within 3–5 working days
• If approved, we’ll advise on the next steps including repair, replacement or refund

Sunglasses – Warranty Coverage

✔️ Covered:

• Manufacturing faults (e.g. defective hinges, faulty frames, or incorrect lens fitting)

❌ Not Covered:

• General wear and tear over time
• Scratches on lenses due to improper use
• XBlok lens coating removed by incorrect cleaning methods
• Use of non-approved cleaners (please use only Fortis Lens Cleaner)

Clothing – Warranty Coverage

✔️ Covered:

• Manufacturing defects (e.g. stitching faults, hardware failure, lamination separation, construction flaws)

❌ Not Covered:

• Fabric flaws caused by excessive wear
• Broken zips due to forcing, jamming or misuse
• Seams coming apart from overstretching
• Buckles damaged by excessive abrasion or stress
• Drawcords pulled out due to over-aggressive use

3. Returns Procedure (Unworn or Faulty Items)

Please do not send any items back until your warranty claim has been reviewed and approved. Any unapproved returns will not be processed or acknowledged.

If your warranty claim has been resolved and you’ve been instructed to return the item, or you're returning an unused product, please follow these steps:

• Items must be unworn, unwashed, with original tags and packaging
• Contact our team via aftercare@fortiseyewear.co.uk or call 0203 441 6495 to obtain your Return ID and return instructions
• Do not send any products without a Return ID – they will not be accepted
• Clearly write the Return ID on the outside of your parcel

Note: International customers are responsible for their own return shipping costs.