Fortis Warranty & RETURNS

We stand by our kit.
This page explains how to register your Fortis product, how to make a warranty claim if something goes wrong, and how to return an item once it’s been approved for inspection. Please read this before sending anything back.

1. Register your warranty

If you’ve just bought a Fortis product, you can register it using the form below. Registration means we can identify your purchase quickly if you ever need support.

Register within 30 days of purchase.
Keep your email confirmation as proof of registration.
Keep your proof of purchase (receipt / invoice).

If you ever need to make a claim, this speeds things up.

2. Making a warranty claim

If your product has developed a fault and you believe it’s a manufacturing issue, contact us before you send anything back.

Courriel : aftercare@fortiseyewear.co.uk
Or call: 0203 441 6495

When you email, include:

Product name or SKU (for example, frame name / jacket model).
A short description of the fault — what happened, when it started.
Clear photos showing the issue (close-up and overall).

Our aftercare technician will assess your claim from the info you send and respond, normally within 3–5 working days, to confirm next steps.

If it’s covered, we’ll advise whether it’s a repair, replacement or refund. If it’s not covered, we’ll still tell you what happened and what your options are.

3. What’s covered (and not covered)

Lunettes de soleil

Covered by warranty:

Manufacturing faults in frames (e.g. defective hinges, structural failure not caused by impact).
Manufacturing faults in lenses (e.g. incorrect fit, delamination).

Not covered by warranty:

General wear and tear from normal use.
Scratches on lenses from impact, abrasion, storage without a case, etc.
Damage to mirror / XBLOK coatings caused by improper cleaning.
Lens damage from non-approved cleaners — please only use Fortis lens cleaner and microfibre cloth.

Vêtements

Covered by warranty:

Manufacturing defects in construction (e.g. failed stitching, hardware failure, seam taping/layer lamination coming away under normal use).
Early failure of components such as poppers, adjusters, or zips due to faulty manufacture.

Not covered by warranty:

Wear and tear from use on the bank (scuffs, abrasion, burns, general fabric fatigue).
Zips that have been forced, jammed with grit or misused.
Seams blown out from overstretching or sizing too small.
Buckles or trims damaged by excessive stress or dragging.
Drawcords pulled out by over-aggressive yanking.

In short: we cover genuine manufacturing faults. We can’t cover normal wear, misuse, or damage caused by not following care instructions.

This warranty does not affect your statutory rights.

4. Returns procedure (warranty-approved items only)

Important: Do not send anything back until we have reviewed your claim and told you to return it. Unapproved returns will not be processed or acknowledged.

If we’ve looked at your claim and said “yes, send it in,” please follow the steps below:

Request a Return ID: We’ll give you a Return ID once we’ve approved your claim. Contact aftercare@fortiseyewear.co.uk ou appeler 0203 441 6495 to get it. Do not ship anything without this ID — items without a Return ID will not be accepted.
Clean the product first: All garments must be washed and clean before returning. Please make sure they’re dry, mud-free and odour-free — especially cuffs, hems, knees and inner lining.
Unclean items: Any garment received unwashed will incur a £25 cleaning fee before inspection or repair can take place.
Only send what we’ve asked for: Do not include belts, braces, removable liners, accessories or extras unless we’ve specifically told you to. We are not responsible for unrequested items sent in the parcel.
Label the parcel clearly: Write the Return ID we gave you on the outside of the package so we can identify it fast when it arrives.

Once we receive the approved return, we’ll inspect it and confirm the outcome (repair, replace or other resolution).

5. Before you contact us

To speed things up, it really helps if you:

Check the care instructions on the label — a lot of “faults” are just DWR needing a refresh or zips clogged with grit.
Make sure the issue is not general wear from long-term use.
Take clear, in-focus close-up photos of the problem area.
Know roughly when you bought the item and from which retailer.

If you’re unsure whether something is covered, email us first with photos and we’ll tell you. You don’t have to guess.

6. Need help?

For anything warranty or aftercare related:

Courriel : aftercare@fortiseyewear.co.uk
Téléphone : 0203 441 6495

We’re here to keep you fishing. We just ask that you follow the steps above so we can get you sorted as quickly as possible.