Please feel free to send any enquiries through the contact form at the bottom of this page. We are always interested in hearing from you, whether you are looking for spare parts, need some technical advice or interested in becoming part of the collective.
FORTIS EYEWEAR OFFICE ENQUIRIES:
Joe Hutchison – 0203 441 6495
Joe [at] fortiseyewear.co.uk
Paul [at] fortiseyewear.co.uk
0203 441 6495
Darran [at] fortiseyewear.co.uk
Snugpak – 0203 441 6495
FORTIS EYEWEAR RETURNS PROCEDURE
IMPORTANT: Before returning any products, please email the following:
1. Proof of Purchase (incl. date)
2. Details of the issue
3. Photographs of problem
Email to: info [at] fortiseyewear.co.uk
SNUGPAK RETURNS PROCEDURE
IMPORTANT: Before returning any products, please download the following form and returning to the below email address:
Email to: returns [at] snugpak.com
You will then be provided with a returns code and address to send the goods back to. UNDER NO CIRCUMSTANCES SEND ANY RETURNS BACK WITHOUT GOING THROUGH THE ABOVE PROCEDURE.
UNDER NO CIRCUMSTANCES SEND ANY RETURNS BACK WITHOUT GOING THROUGH THE ABOVE PROCEDURE.
RETURNS & WARRANTY
All Fortis Eyewear items come with a 12 month warranty which runs from the date of purchase. If you believe that your Fortis product is a warranty claim, you must first contact us.
For clarification, the following damage would not be covered by your warranty:
Sunglasses & Clothing (not including Snugpak)
• General wear and tear over extended use
• Scratches on the lenses caused by misuse
• Damage to lenses through cleaning solutions other than Fortis Eyewear solution
• Over extension of hinges
• UV degradation
• Flaws in the material or fabric caused by excessive wear
• Broken zips caused by forcing, jamming or improper use
• Over stretched seams coming apart
• Ironing damage
In the instance where NO proof of purchase can be provided, a nominal fee of £10 (Vistas £35) will be charged for replacements.
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