Here at Fortis, we strive to ensure every question is answered and every customer leaves with a smile.
Our customer service is our top priority and we work around the clock to make sure you get the most out of our products.
No question is too small and no problem too big, so be sure to get in touch with one of our friendly staff. We are always interested in hearing from you, whether you are looking for spare parts, need some technical advice or interested in becoming part of the collective.
Take a moment to browse the below FAQ's or contact us directly using the contact form at the bottom of this page.
Our Office phone number is: +44 (0) 203 441 6495
IMPORTANT: Before returning any products, please email the following information:
1. Proof of Purchase (incl. date)
2. Details of the issue
3. Photographs of problem
Email to: aftercare [at] fortiseyewear.co.uk
Once we have received the information one of our technicians will review the claim and instruct further.
All Fortis Eyewear items come with a 12 month warranty which runs from the date of purchase. If you believe that your Fortis product is a warranty claim, you must first contact us.
For clarification, the following damage would NOT be covered by your warranty:
Sunglasses & Clothing (not including Snugpak)
• General wear and tear over extended use
• Scratches on the lenses caused by misuse
• Damage to lenses through cleaning solutions other than Fortis Eyewear solution
• Over extension of hinges
• UV degradation
• Flaws in the material or fabric caused by excessive wear
• Broken zips caused by forcing, jamming or improper use
• Over stretched seams coming apart
• Ironing damage
In the instance where NO proof of purchase can be provided, a nominal fee of £10 (Vistas £35) will be charged for replacements.
IMPORTANT: Before returning any products you must follow these steps:
1. Obtain a proof of purchase from the retailer you purchased the item from
2. Provide details and pictures of the issue
3. Download the following form and return to the below email address:
Email to: returns [at] snugpak.com
You will then be provided with a returns code and address to send the goods back to.
UNDER NO CIRCUMSTANCES SEND ANY RETURNS BACK WITHOUT GOING THROUGH THE ABOVE PROCEDURE.
Fortis Eyewear Office
Unit 2 Hilltop Meadows
Old London Road
Telephone: +44 (0)203 441 6495
Collective definition - "of or characteristic of a group of individuals taken together". We are fortunate to have a select group of dedicated, passionate and knowledgable anglers as part of the collective. All involved are deeply embedded in our beloved pastime and share a common belief in pushing the sport forward in a positive direction.
All of our relationships have grown organically with most individuals contributing in some way, shape or form over the years. Our best advise for anyone looking to become part of the collective is to just get in touch and open up the lines of communication and as and when the relationship develops we look at ways to incorporate as many positive people as possible. Drop us a line...
We work around the clock to ensure our retailers have everything they need to know about our products. Whether you are ordering a few pairs of sunglasses or 100 insulated jackets, we want to make the process as simple as possible. Our success is aligned with yours: we understand the importance of the retailer and we're committed to supporting you.
Fortis Eyewear is a fully independent company. We’ve quickly and successfully established ourselves as industry leaders in the manufacture and sales of polarised sunglasses, thanks to our focus on quality and unique marketing. In Spring/Summer we see deeper. In Autumn/Winter we stay warmer, with our renowned collaboration with UK clothing manufacturer Snugpak.
Every new product release is backed with strong marketing that will drive footfall to your shop. Fortis is the only company in the angling industry to market polarised sunglasses through every media channel available, from print in Carpology magazine to digital video advertising on Facebook. This has earned us the reputation of being the go-to sunglasses brand for both retailers and anglers alike. Our products are worn by the most successful and influential anglers, such as Gareth Fareham, former British record holder Oz Holness, Terry Hearn, Myles Gibson and Scott Lloyd, along with a whole host of exceptional anglers around the world.
We look forward to working closely with you this year to supply the demand we have created for our products.
Please call the office now on +44 (0)203 441 6495
We have a wide range of point of sale to suit every retailer, from cardboard counter top sunglasses displays to fully customised clothing installations and everything in between. Our most popular sunglasses displays can be seen below and cover all sizes of retail space. For larger installations and clothing displays please call the office on +44 (0)203 441 6495
To ensure you get the very best from your polarised fishing sunglasses it is important to maintain their life by cleaning the lenses with the micro fibre cleaning cloth provided (Please note: cleaning cloth not provided with Wraps model). Simply apply a light pressure, rubbing in a circular motion with the cleaning cloth to remove any unwanted grease or smears.
We sure do!
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