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FORTIS EYEWEAR & SNUGPAK RETURNS PROCEDURE

Please follow the detailed guidelines below. Fortis & Snugpak returns are handled very differently and attention is required to ensure your item gets handled as quickly and effectively as possible.

PROCEDURES

IMPORTANT: Before returning any products, please email the following information:

1. Proof of Purchase (incl. date)
2. Details of the issue
3. Photographs of problem

Email to: info [at] fortiseyewear.co.uk

Once we have received the information one of our technicians will review the claim and instruct further.

All Fortis Eyewear items come with a 12 month warranty which runs from the date of purchase. If you believe that your Fortis product is a warranty claim, you must first contact us.

Exceptions
For clarification, the following damage would NOT be covered by your warranty:

Sunglasses & Clothing (not including Snugpak)
• General wear and tear over extended use
• Scratches on the lenses caused by misuse
• Damage to lenses through cleaning solutions other than Fortis Eyewear solution
• Over extension of hinges
• UV degradation
• Flaws in the material or fabric caused by excessive wear
• Broken zips caused by forcing, jamming or improper use
• Over stretched seams coming apart
• Ironing damage

In the instance where NO proof of purchase can be provided, a nominal fee of £10 (Vistas £35) will be charged for replacements.

IMPORTANT: Before returning any products you must follow these steps:

1. Obtain a proof of purchase from the retailer you purchased the item from
2. Provide details and pictures of the issue
3. Download the following form and return to the below email address:

Warranty-claim-form

Email to: returns [at] snugpak.com

You will then be provided with a returns code and address to send the goods back to.

UNDER NO CIRCUMSTANCES SEND ANY RETURNS BACK WITHOUT GOING THROUGH THE ABOVE PROCEDURE.

Fortis Eyewear Office

95 High Street
Beckenham
Kent
BR3 1AG
England

Telephone: +44 (0)203 441 6495

Snugpak

Waterloo Mills
Howden Road
Silsden
West Yorkshire
BD20 0HA
England

Tel: +44 (0)1535 654479

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