We stand by our kit
This page explains how to register your Fortis product, how to make a warranty claim if something goes wrong, and how to return an item once it’s been approved for inspection. Please read this before sending anything back.
If you’ve just bought a Fortis product, register it using the form at the bottom of this page. Registration lets us identify your purchase quickly if you ever need support.
Register within 30 days of purchase.
Keep your email confirmation as proof of registration.
Keep your proof of purchase (receipt / invoice).
If you ever need to make a claim, this speeds things up.
If your product has developed a fault and you believe it’s a manufacturing issue, contact us before sending anything back.
E-mail: warranty@fortiseyewear.co.uk
Call: 0203 441 6495
When you email, include:
Product name or SKU (e.g., frame name / jacket model)
Short description of the fault — what happened and when it started
Clear photos showing the issue (close-up and overall)
Our aftercare technician will assess your claim and reply (normally 3–5 working days) with next steps.
If it’s covered, we’ll advise repair, replacement or refund.
If it’s not covered, we’ll still explain what happened and your options.
Covered by warranty:
Manufacturing faults in frames (e.g., defective hinges, structural failure not caused by impact)
Manufacturing faults in lenses (e.g., incorrect fit, delamination)
Not covered by warranty:
General wear and tear from normal use
Scratches on lenses from impact, abrasion, or storage without a case
Damage to mirror / XBLOK coatings from improper cleaning
Lens damage from non-approved cleaners — please use Fortis lens cleaner a microfibre cloth
Covered by warranty:
Manufacturing defects in construction (e.g., failed stitching, hardware failure, seam taping/layer lamination coming away under normal use)
Early failure of components such as poppers, adjusters, or zips due to faulty manufacture
Not covered by warranty:
Wear and tear from use on the bank (scuffs, abrasion, burns, general fabric fatigue)
Zips forced, jammed with grit, or misused
Seams blown from overstretching or sizing too small
Buckles or trims damaged by excessive stress or dragging
Drawcords pulled out by over-aggressive yanking
In short: we cover genuine manufacturing faults. We can’t cover normal wear, misuse, or damage from not following care instructions.
This warranty does not affect your statutory rights.
Important: Do not send anything back until we’ve reviewed your claim and told you to return it. Unapproved returns won’t be processed or acknowledged.
If we’ve approved your claim, follow these steps:
Request a Return ID: We’ll issue this once approved. Email: warranty@fortiseyewear.co.uk nebo zavolejte 0203 441 6495. Items without a Return ID will not be accepted.
Clean the product first: All garments must be washed, dry and mud-free (especially cuffs, hems, knees and lining).
Unwashed items incur a poplatek za úklid ve výši 25 liber before inspection/repair.
Only send what we asked for: Don’t include belts, braces, removable liners or accessories unless requested. We’re not responsible for unrequested items sent in.
Label the parcel clearly: Write the Return ID on the outside.
Once received, we’ll inspect and confirm the outcome (repair, replace or other resolution).
To speed things up:
Check the care instructions — many issues are DWR needing a refresh or zips clogged with grit
Make sure it isn’t normal wear from long-term use
Take clear, in-focus close-up photos of the problem area
Note when a where you bought the item
If you’re unsure whether something is covered, email us first with photos and we’ll advise. You don’t have to guess.
For anything warranty or aftercare related:
E-mail: warranty@fortiseyewear.co.uk
Telefon: 0203 441 6495
We’re here to keep you fishing — following the steps above helps us get you sorted quickly.
We’re here to help. Call +44 (0) 203 441 6495 or email warranty@fortiseyewear.co.uk and we’ll point you in the right direction — whether it’s lenses, layering or fit.
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