Returns & Warranty

Fortis Eyewear

• 12-month warranty from date of purchase.
• Email aftercare@fortiseyewear.co.uk with proof of purchase, issue description, and photos.
• Technician will assess and advise next steps.
• No receipt? Replacement fees apply.
• Not covered: Wear and tear, lens scratches, misuse, hinge/zip damage, or UV degradation.

Fortis Clothing

• Please refer to the care label inside your garment for washing, drying and re‑proofing guidance.
• Additional details can be found on the relevant product page.
• If you’re unsure, call us on 0203 441 6495 and we’ll be happy to advise.

Snugpak Garments

• Email aftercare@fortiseyewear.co.uk with proof of purchase, photos, and a completed Warranty Claim Form.
• Snugpak will issue a returns code and address. Do not return anything without this code.
• Manufacturing faults are covered under Snugpak’s warranty policy.